If you have a question or concern about the care of a loved one that isn’t resolved at our community, you may reach out to Jeremy Lander at jlander@soleraseniorliving.com or by phone at 512-961-7789.  If you are unable to resolve your concern, you may reach the Ombudsman.

A long term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints.  Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number 1.800.252.2412.